Case Study: Freshworks achieves 30% faster negotiations with TermScout

Freshworks 30% Reduction in Negotiation Time

Freshworks, a cloud-based customer service software company, faced challenges with lengthy and inefficient contract negotiations, which slowed down their deal velocity and time to revenue. They turned to TermScout and its Certify license and Verified market database to help validate their contract terms as market-standard and build trust with counterparties.

By implementing TermScout's solution, Freshworks was able to promote their balanced contract terms, improving collaboration with sales and building trust. This led to a drastic reduction in deal friction, including up to a 30% reduction in redlining and negotiation time, allowing them to close business faster and accelerate revenue.

Freshworks