British Airways achieves seamless winter holiday booking integration with Psand
B2B Case Studies Featuring British Airways as the Customer
Explore case studies featuring British Airways as the customer — learn how vendors and partners helped British Airways solve real business challenges.
Case Studies
Showing 59 Success Stories about Software and Services used by British Airways
British Airways - Customer Case Study
British Airways - Customer Case Study
How A New, Intuitive Experience Increased Bookings For British Airways
British Airways - Customer Case Study
British Airways - Customer Case Study
British Airways achieves 71% increase in bookings and global affiliate visibility with Partnerize
British Airways
Nick Troup
Head of Digital Marketing
British Airways transforms passenger communications with TrouDigital digital signage
British Airways improves maintenance efficiency and training with Taqtile Manifest
British Airways
Scott Broughton
Compliance Manager
British Airways boosts employee engagement with Workhuman recognition
British Airways improves customer experience with BORN Group
British Airways boosts Pittsburgh-to-London demand with Gatesman’s experiential PR campaign
British Airways cuts decision-making time with Etch's real-time operations dashboard
British Airways achieves secure, scalable API modernization with NeosAlpha’s Apigee Hybrid on AWS EKS
British Airways achieves zero-downtime Mashery to Apigee migration with NeosAlpha
British Airways - Customer Case Study
British Airways Delights Holiday Travelers with a Heartfelt Digital Campaign by Wild
British Airways improves digital customer experience with Optimal Workshop
British Airways delivers a seamless immersive flight experience with Virtual Umbrella
British Airways achieves substantial savings in user charges with RDC AirportCharges
British Airways achieves faster, more accurate airport charge quoting with RDC AirportCharges
British Airways improves contact centre resolution and reduces workload with Sabio AI innovation
British Airways simplifies modern retailing and NDC distribution with Travelport+
British Airways improves service levels and call handling with Ringover
British Airways boosts bookings and app performance with AND Digital
British Airways improves accessibility and consistency with Leighton’s BAgel design system
British Airways achieves 96% lounge app cost reduction with Leighton’s AWS serverless modernisation
British Airways boosts route awareness with Arke
British Airways achieves programme recovery and cost savings with Project One
British Airways calculates median ratings and benchmark values with Gigasheet
British Airways - Customer Case Study
British Airways cuts card fraud and reduces chargebacks 47% with Accertify Fraud Management
British Airways
Andy Warman
Business Support Manager
British Airways achieves centralized management of 6 data centers and faster capacity planning with Raritan’s dcTrack
British Airways achieves real-time frontline collaboration and improved customer service with Office 365
British Airways
Julie Boddy
Improvement Manager,Business and Technology, British Airways
British Airways achieves over £80M in savings and streamlined procurement with SAP Ariba
British Airways
Silla Maizey
Procurement Director
British Airways uncovers online friction and improves user journeys with Medallia Digital Experience Analytics
British Airways
Jessica Delaney
Digital Optimisation Executive
British Airways - Customer Case Study
British Airways
Steve Harding
Head of IT Operations
British Airways increases awareness and bookings with OgilvyOne Worldwide's interactive digital billboards
British Airways boosts North America-to-India ticket sales with OgilvyOne Worldwide
British Airways - Customer Case Study
British Airways - Customer Case Study
British Airways achieves innovative teamwork and collaboration with Microsoft Corporation's Office 365, Skype for Business, and Yammer
British Airways
Adrian Steel
Global head of IT operations
British Airways achieves faster multilingual launches and reduced IT dependency with Smartling's Global Delivery Network
British Airways
Geraint Jones
Digital Content Production Manager
British Airways - Customer Case Study
British Airways optimised the delivery of two creative variants to their two different target audiences
British Airways achieves faster, integrated recruitment and a stronger employer brand with Lumesse Talent Acquisition
British Airways - Customer Case Study
British Airways achieves real-time post-flight customer feedback with dotdigital
British Airways - Customer Case Study
British Airways achieves streamlined, auditable mainframe change management with OpenText
British Airways
Jim Dixon
Infrastructure Engineer
British Airways - Customer Case Study
British Airways - Customer Case Study
British Airways - Customer Case Study
British Airways - Customer Case Study
Reinventing the Digital Experience for Airline Passengers
British Airways drives brand loyalty and upsell with inspiring, personalised travel guide videos
British Airways - Customer Case Study
British Airways
Ross Wilson
Product Manager
British Airways - Customer Case Study
British Airways
Peter Jukes
User Charges Manager
British Airways - Customer Case Study
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