Case Study: British Airways achieves innovative teamwork and collaboration with Microsoft Corporation's Office 365, Skype for Business, and Yammer

Yammer posts top one million British Airways inspires innovative teamwork

British Airways, a large UK travel and transportation company with 41,000 employees, wanted to improve teamwork and collaboration across a workforce where many staff are constantly on the move or in the air. To help address this challenge, British Airways used Microsoft Corporation’s Office 365, Yammer, and Skype for Business to connect employees, share ideas faster, and support better decision-making.

Microsoft Corporation’s Yammer enabled real-time collaboration across teams and locations, quickly turning employee feedback into action. Within six months, 11,000 employees joined the Yammer network, and within 21 months posts surpassed 1 million. The company also used the platform to speed improvements, such as refining the A380 galley layout and amenity kits, helping boost productivity, on-time operations, and customer service.

British Airways

Adrian Steel

Global head of IT operations