Case Study: British Airways achieves programme recovery and cost savings with Project One

British Airways saves multiple millions annually and cuts site costs 10% with Project One

British Airways, the UK's flag carrier airline, faced a stalled and failing multi-million-pound operational transformation programme. The Global Footprint Programme, which aimed to reconfigure its Global Engagement Centres, had a red status with no viable recovery plan. Project One was engaged to provide a Programme Director to lead the recovery and delivery of this complex initiative, which was critical for reducing costs and improving customer service.

Project One implemented a multi-faceted solution that addressed stalled governance, team disempowerment, and a broken supplier relationship. The approach included restructuring governance, rebuilding key relationships, and implementing rigorous financial controls. As a result, Project One successfully returned the programme to green, delivering all new sites on or ahead of schedule and under budget by at least 10%, saving British Airways multiple millions annually in operating costs.

British Airways