Case Study: British Airways improves service levels and call handling with Ringover

British Airways improves call handling by 50% with Ringover

British Airways, a major British airline, needed to improve its internal and external communication, filter a high volume of incoming calls, and offer a unique customer experience. To address these challenges, they implemented a cloud telephony solution from the vendor Ringover.

Ringover provided a virtual switchboard that efficiently routed all calls to available team members. This solution improved the airline's service level and call handling by more than 50%, ensuring no call went unanswered. British Airways also reported increased productivity, enhanced efficiency, and greater operational flexibility, allowing staff to answer calls from anywhere in Europe.

British Airways