Medallia Digital Experience Analytics B2B Case Studies & Customer Successes

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Medallia DXA provides real-time intelligence that enables businesses to measure and improve online customer experiences at scale. Pioneering the world's first technology designed specifically to quantify experiences, Medallia DXA platform captures unique experience data, enriched by machine learning, to reveal digital body language, understand user state of mind and pinpoint problem areas on your website, web applications and native apps.

Case Studies

Showing 20 Medallia Digital Experience Analytics Customer Success Stories

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ACE Cash Express increases loan applications by 1,000 with Medallia Digital Experience Analytics

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British Airways uncovers online friction and improves user journeys with Medallia Digital Experience Analytics

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Constellation Energy achieves 45% more mobile sign-ups with Medallia Digital Experience Analytics (Decibel)

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Dun & Bradstreet boosts careers traffic and improves search UX with Medallia Digital Experience Analytics

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EF Education First boosts form submissions by 20% with Medallia Digital Experience Analytics

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Ferguson increases conversion by 5% with Medallia Digital Experience Analytics

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Fidelity International achieves faster login issue resolution with Medallia Digital Experience Analytics

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First National Bank of Omaha achieves 3,000+ new accounts and a smooth self‑onboarding launch with Medallia Digital Experience Analytics

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LEGO Creates a Friction-Free Checkout with Medallia Digital Experience Analytics

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LexisNexis achieves a 77% conversion rate increase with Medallia Digital Experience Analytics

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LV= General Insurance achieves $2.1M in annual revenue uplift with Medallia Digital Experience Analytics

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Optimizing page length using Decibel Insight’s scroll heatmaps and session replay

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Provident boosts loan form completion by 15% with Medallia Digital Experience Analytics

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Return on Digital achieves streamlined CRO, centralized reporting and increased revenue with Medallia Digital Experience Analytics

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River Island boosts conversions with Medallia Digital Experience Analytics

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Safelite validates A/B test wins and improves digital experiences with Medallia Digital Experience Analytics

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Tesco Mobile boosts tariff-to-basket conversion with Medallia Digital Experience Analytics

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The Loan Exchange boosts form completions with Medallia Digital Experience Analytics

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TUI boosts conversion and revenue with Medallia Digital Experience Analytics

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Univé achieves a 300% revenue increase with Medallia Digital Experience Analytics

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