OneDesk B2B Case Studies & Customer Successes

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OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform. With OneDesk, you get power and customizability that is typically found only in expensive enterprise software. OneDesk provides you with innovative tools and customizability options without making you pay enterprise-level costs.

Case Studies

Showing 62 OneDesk Customer Success Stories

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Advertising Agency achieves streamlined campaign management and centralized customer communications with OneDesk

Audio Visual Company achieves streamlined maintenance ticketing via email and mobile with OneDesk

Cash Automation Technology Company streamlines operations and boosts team efficiency with OneDesk

Childcare Software Provider achieves unified CRM, project management, and support with OneDesk

Cloud Services Company achieves streamlined parts tracking and centralized ticketing with OneDesk

Creative & Design SaaS Company optimizes workflows and streamlines client requests with OneDesk

Credit Management Software Company achieves unified helpdesk and project management, accurate time tracking and SLA compliance with OneDesk

Digital Creative Agency achieves streamlined ticketing and reporting with OneDesk

Digital Solutions Retailer achieves streamlined project management and workflow automation with OneDesk

ERP IT & Dev Agency achieves streamlined workflows and accurate time billing with OneDesk

Fortune 500 company achieves streamlined management of website change requests with OneDesk

Hair Product Distributor achieves streamlined helpdesk workflows and improved customer service with OneDesk

Hearing Clinic Company (48 locations) achieves standardized, efficient internal request intake and centralized visibility with OneDesk

Heating and Cooling System Manufacturer achieves unified customer support and streamlined internal operations with OneDesk

Human Resource Management Company streamlines internal operations and enhances client HR support with OneDesk

Local ISP achieves streamlined workflows and unified support with OneDesk

IT Consulting Firm achieves centralized ticketing and client-specific tracking with OneDesk

IT outsourcing company achieves centralized helpdesk and automated workflows with OneDesk

Leading Consumer Packaged Goods (CPG) Supplier achieves streamlined creative workflow and automated project routing with OneDesk

Leading Digital Marketing & Branding Agency achieves streamlined project management and integrated client communications with OneDesk

Leading Financial Software Development Company achieves unified management of bug fixes, feature development, and customer support with OneDesk

Leading Healthcare MSP achieves streamlined workflows and faster SLA response times with OneDesk

Leading Healthcare System achieves unified project, helpdesk, and asset management with OneDesk

Leading IT Support Company achieves streamlined helpdesk automation and precise time & cost tracking with OneDesk

Leading Manufacturing Company achieves streamlined IT helpdesk, project tracking, and process automation with OneDesk

Leading Material Distributor streamlines IT projects and quality case management with OneDesk

Leading Multi-National Corporation achieves unified ERP visibility and optimized resource planning with OneDesk

Leading Non-Profit Organization achieves seamless customer communications and project visibility with OneDesk

Leading Oil Company achieves unified helpdesk and project management with OneDesk

Leading Professional Services Organization achieves full project visibility and stays on track with OneDesk

Leading Real Estate Broker achieves streamlined design request capture with OneDesk

Leading Religious Organization achieves unified project, service desk and asset management with OneDesk

Leading sustainable multi-store retailer achieves streamlined operations and unified helpdesk with OneDesk

Leading Security Firm achieves unified customer support and agile product development with OneDesk

Leading Small to Medium Business Company achieves transparent, secure HR request tracking and streamlined reporting with OneDesk

Leading Software Service Company achieves unified project and support workflows with OneDesk

Leading Telecom Services Company achieves unified project, support, and deal management with OneDesk

Leading Travel Agency achieves unified ticketing and project management with OneDesk

Leading Web Development Company achieves streamlined multi-site task tracking and compliance approvals with OneDesk

Leading Wire Manufacturer achieves centralized request intake and streamlined project management with OneDesk

Legacy Hardware Company achieves streamlined ticketing and project management with OneDesk

LifeLearn achieves streamlined global collaboration and clear project visibility with OneDesk

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Local Cooperative Company achieves streamlined maintenance management across retail locations with OneDesk

Major College achieves unified ticketing and project management across internal departments with OneDesk

Major Teaching Hospital & Biomedical Research Facility achieves improved productivity and streamlined project management with OneDesk

Managed Service Provider (MSP) achieves streamlined ticketing and project management with OneDesk

Microsoft Solutions Provider achieves streamlined, automated support and Microsoft integration with OneDesk

Mortgage Coaching Company achieves streamlined CRM, ticketing and automation with OneDesk

Mortgage Company achieves centralized, auditable ticketing and streamlined communications with OneDesk

Network Services Company achieves centralized customer support and streamlined project management with OneDesk

Non-Profit Organizations achieve streamlined ticket intake and unified project and support management with OneDesk

Publishing Company achieves streamlined internal team organization and timely reporting with OneDesk

Rocket Industrial achieves unified help desk and project management and boosts productivity with OneDesk

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Software Company achieves streamlined SLA management and accurate time tracking with OneDesk

How a software company uses custom webforms to help design bespoke software

Software Company achieves streamlined internal operations and unified customer support with OneDesk

Systems Design Company achieves streamlined customer communication and automated ticketing with OneDesk

Tech Support Company achieves scalable sales tracking and streamlined ticketing with OneDesk

The Freelance Firm achieves seamless client portals and automated project workflows with OneDesk

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University charitable organization achieves streamlined student request handling and unified project management with OneDesk

WiFi Service Company achieves integrated CRM and automated workflows with OneDesk

WordPress Development Company achieves streamlined customer and project management with OneDesk

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