Case Study: Cash Automation Technology Company streamlines operations and boosts team efficiency with OneDesk

How a cash automation technology company uses OneDesk to manage its operations

Cash Automation Technology Company, a provider of cash recycler systems for banks and hotels, turned to OneDesk for a cross-platform project and resource management solution. Facing inefficiencies from multiple rigid tools, local development servers and fragmented communication/support systems, the company needed a unified system with ticketing, shared storage and integration capabilities to streamline teamwork, optimize resources and keep projects on schedule.

OneDesk implemented an integrated platform—ticketing with discussions and access controls, workflow automation, configurable project lifecycles, time logging with import/timer and mobile sync, Gantt/resource views, and broad integrations and permissions. By consolidating tools into OneDesk, the customer gained clearer resource visibility, automated lifecycle updates, faster timesheet approval and one‑click reporting for payroll, and improved remote time tracking and scheduling—reducing tool sprawl and simplifying project management.