Case Study: Leading Oil Company achieves unified helpdesk and project management with OneDesk

How An Oil Company Utilizes OneDesk’s Helpdesk System

Leading Oil Company, a start-up playing a key role between mining and refineries, needed a more sophisticated way to handle support and project tracking across operations. They selected OneDesk’s integrated helpdesk and project-management platform—including the OneDesk Customer App, the main project app, and the OneDesk mobile app—to replace fragmented tools and unify customer-facing support with internal project workflows.

OneDesk implemented an embedded customer widget (Messenger, Webforms, Portal, Knowledgebase) for refiners and producers, a drag-and-drop main app for ticket organization, assignment and PM features, plus a synchronized mobile app for field teams and automated reporting. The OneDesk solution centralized ticket intake and tracking, enabled real-time chat and remote field work, and automated regular reports—streamlining support operations and improving operational visibility and efficiency across the company.