Case Study: Leading Healthcare System achieves unified project, helpdesk, and asset management with OneDesk

How a Hospital uses OneDesk to connect their departments and software

Leading Healthcare System was struggling with fragmented, manual processes across its hospital, physician groups, multiple facilities, and a surgery centre—using more than five different tools to track time, manage projects, run a helpdesk, and compile reports. They engaged OneDesk to provide an all-in-one solution (project management and helpdesk apps, customer portal, product/asset management repurposing, and mobile apps) to centralize requests and reduce manual work.

OneDesk consolidated the organization’s project management, helpdesk, and asset tracking into a single platform, using the customer portal to intake requests, custom fields and views for in-system reporting, and the mobile app for on-the-go work. As a result, Leading Healthcare System replaced more than five separate tools with OneDesk, centralized critical data, eliminated manual report compilation, and improved visibility and responsiveness across departments.