Case Study: Leading Consumer Packaged Goods (CPG) Supplier achieves streamlined creative workflow and automated project routing with OneDesk

Consumer Package Goods (CPG) supplier uses OneDesk to manage it’s creative workflow

Leading Consumer Package Goods (CPG) Supplier faced a fast-moving creative workflow for packaging design and in-store display work and needed a way to manage design files, incoming requests, cost estimates, and high volumes across many customers. They engaged OneDesk to modernize and streamline their creative request and project-management processes.

OneDesk implemented its platform using projects to represent customers, unlimited file attachments, custom fields for estimated costs, and workflow automations to route email-created tickets to the correct project. The solution centralized design files and proposals, surfaced customer-level estimates without digging into individual tasks, and automated ticket routing—reducing manual sorting and improving visibility and throughput across the supplier’s creative workflow.