Case Study: Hair Product Distributor achieves streamlined helpdesk workflows and improved customer service with OneDesk

How a hair product distributor uses OneDesk to manage their helpdesk

Hair Product Distributor, a US-based company with an established UK presence, needed a helpdesk that combined ticketing with project management and robust reporting. After trying several tools, they selected OneDesk for its unified helpdesk and project-management applications plus built-in automations, reporting, and customer-facing features.

OneDesk delivered a single workspace with custom fields (including per-ticket satisfaction ratings), configurable workflows and automations (e.g., auto-transitioning tickets to “awaiting customer”), custom views and saved reports (such as a two-week breakdown of new, completed, and open tickets), and a branded customer portal and embeddable messenger. By using OneDesk, the Hair Product Distributor streamlined workflows, improved visibility into ticket status and team performance, and consolidated customer communications without needing multiple separate tools.