Case Study: Leading Multi-National Corporation achieves unified ERP visibility and optimized resource planning with OneDesk

How a MNC uses OneDesk for ERP

Leading Multi-National Corporation identified a gap in its ERP capabilities: limited visibility into work progression across distributed teams in multiple time zones, a need to plan projects using the critical path method (CPM), and to integrate work into existing e-mail workflows. To address this, the customer adopted OneDesk and its suite of tools, including project and helpdesk views, Gantt, Status Board, integrations, and the customer portal.

OneDesk implemented configurable lifecycles and Status Board views for real‑time status visibility, assignee grouping and drag‑and‑drop workload rebalancing, a Gantt view that captures CPM dependencies and automatically maintains the critical path, e-mail integrations with 72‑hour delivery tracking, and a customer portal for direct request logging. As a result, the Leading Multi‑National Corporation gained end‑to‑end visibility of work, automated capture and tracking of incoming requests, easier cross‑timezone resource balancing, and more accurate project timelines via automated estimate adjustments in OneDesk.