Case Study: Leading Religious Organization achieves unified project, service desk and asset management with OneDesk

How Religious Organizations use OneDesk for Project Management, Service Desk and Asset Management

Leading Religious Organization, a large church with dozens of staff, engaged OneDesk to solve three related problems: project management, a service desk for incoming requests, and basic asset management. Before OneDesk they relied on spreadsheets and lists, so they needed a single, flexible system that could centralize work tracking and link assets to support tickets.

OneDesk implemented its project management and service desk applications with email integration, a customer portal, Gantt views, timers/timesheets, and a custom application to track assets (custom fields, workflows and statuses). The result was a centralized system that replaced spreadsheets, automated ticket logging, linked assets to tickets so staff can find an asset’s last known location, and gave dozens of staff improved visibility and reduced administrative burden across projects, service requests and asset tracking.