Case Study: Digital Creative Agency achieves streamlined ticketing and reporting with OneDesk

How a Digital Creative Agency uses OneDesk for Ticketing & Reporting

Digital Creative Agency, a remote digital marketing and design firm with customers distributed worldwide, was struggling with fragmented tools for project management, file storage, billing and ticketing. To eliminate redundancy and improve customer support and project visibility they migrated to OneDesk, an integrated project management and customer support system made up of a main web app, a customer-facing app (portal and website widget) and a mobile app for on-the-go access.

OneDesk consolidated ticketing, task management, time tracking and reporting into a single platform—capturing emails as tickets, enabling manual or automated ticket-to-task conversion, supporting recurring tasks and timers, and integrating via Zapier for invoicing and file storage. As a result OneDesk centralized workflows and eliminated copy‑paste effort, provided automated weekly/monthly reports and synchronized mobile notifications, and delivered clearer visibility into project progress and billable time for faster response and more accurate reporting.