Case Study: Leading Telecom Services Company achieves unified project, support, and deal management with OneDesk

How a telecom services company uses OneDesk to manage support, project management, and deal flow

Leading Telecom Services Company, a large U.S. telecommunications services firm, was managing sales leads, account handoffs, installations, onboarding and ongoing support across multiple disconnected tools. They needed a single platform to handle project management, support ticketing and deal tracking. To solve this, they turned to OneDesk and its integrated project management and helpdesk capabilities.

OneDesk delivered a unified solution using customizable work items and workflows, task management, a helpdesk/customer portal, dashboards, reporting and automations. OneDesk automated customer creation from emails, grouped customers by organization, enabled deal work‑items and pipeline automations, and allowed stakeholders to receive scheduled reports without logging in. The result was consolidation of disparate tools into OneDesk, reduced manual data entry, improved visibility across teams, and streamlined support, project and sales workflows.