Case Study: Leading sustainable multi-store retailer achieves streamlined operations and unified helpdesk with OneDesk

How a Retailer Uses OneDesk to manage their Operations

Leading Retailer, a multi-store sustainable fashion retailer operating dozens of outlets, faced fragmented, slow and unintuitive systems for inventory, store support, employee and cost management. To centralize operations and improve store-level service, Leading Retailer engaged OneDesk’s turnkey project management and helpdesk platform.

OneDesk implemented an integrated solution combining a customer app, main project app and mobile app, enabling multi-portal widgets, WordPress integration, and multi-channel ticketing (about seven intake methods) with attachments up to 25MB and CSV import. The platform automated lifecycle statuses and task workflows, allowed ticket-to-task conversion and assignment, and provided analytics views (tree, flat, Gantt, dashboard) plus Zapier integration with hundreds of apps. As a result, Leading Retailer now centralizes and speeds ticket logging and task management, gains real-time visibility across stores, and supports on-the-go teams via synchronized mobile access — all delivered by OneDesk.