Case Study: Childcare Software Provider achieves unified CRM, project management, and support with OneDesk

How a childcare software provider uses OneDesk for CRM, project management, and support

Childcare Software Provider, a UK company that supplies nursery and childcare management and learning apps, faced fragmented tooling: sales, support, and development each used separate systems and lacked a unified knowledge base and cross-team visibility. They engaged OneDesk to consolidate CRM, project management, and support into a single platform.

OneDesk implemented its suite—helpdesk tickets, task/project management, configurable ticket types for CRM, and a repurposed customer portal as a knowledge base—enabling ticket↔task conversion, custom fields and workflows, and media-rich articles. As a result, Childcare Software Provider now keeps sales, support, and project work in one place with a common UI, improving transparency, easing cross-department communication, and streamlining workflows across the organization.