Case Study: ERP IT & Dev Agency achieves streamlined workflows and accurate time billing with OneDesk

How an ERP IT & Dev Agency uses OneDesk for its workflows

ERP IT & Dev Agency, an ERP IT and development firm in the apparel industry, struggled with chaotic, fragmented tooling that couldn't capture or emulate their workflows across project management, helpdesk, and training. They needed an all‑in‑one solution to bring clarity to assignments, workloads, and time‑based billing—so they evaluated and adopted OneDesk.

Using OneDesk’s status board (Kanban), Gantt views, timesheets, custom fields, project hierarchies and customer portal, the agency created consistent workflows, visible team workload views, and distinct timesheets for added scope. OneDesk enabled accurate, auditable time tracking even when tickets changed, dashboards and reports for billable hours, and easier task-level timesheet attribution—improving billing accuracy, workload planning and overall team clarity.