Case Study: The Freelance Firm achieves seamless client portals and automated project workflows with OneDesk

The Freelance Firm - Customer Case Study

The Freelance Firm is a legal outsourcing platform that connects law firms with freelance attorneys for research, drafting, deposition support and other projects. Faced with a prior project management solution that lacked customization and a branded client-side portal, Founder & CEO Stephen Duane sought a system that could be seamlessly integrated into The Freelance Firm’s website — a need that led them to implement OneDesk.

OneDesk was deployed as The Freelance Firm’s client portal and backend project management system, using custom webforms, workflow automations and work timers to route tasks, assign attorneys, track time and secure access per project. The result was “seamless communication” between hiring firms and freelancers, automated routing by location and expertise, quick 10–15 minute attorney onboarding, and improved visibility into time and task progress — benefits The Freelance Firm attributes directly to OneDesk.

The Freelance Firm

Stephen Duane

Founder & Chief Executive Officer