Case Study: Leading Web Development Company achieves streamlined multi-site task tracking and compliance approvals with OneDesk

How one web developer uses OneDesk to track tasks & updates across many websites

Leading Web Development Company, a web developer supporting a financial client, needed a way to manage simultaneous website launches and numerous ad‑hoc page updates that require compliance approvals — and to prove progress to stakeholders. They engaged OneDesk’s helpdesk and ticketing software to organize work, capture compliance stages, and surface updates across the business.

OneDesk implemented customizable ticket workflows and automations (including email‑to‑ticket), project/task management with Gantt/Kanban/calendar views and project cloning, plus built‑in time‑tracking and a mobile app. As a result, OneDesk gave the Leading Web Development Company clearer visibility into status and hours, automated routing of items missing compliance info, faster project reuse, and measurable timesheets that reduced overhead and made progress easy to demonstrate.