Case Study: Human Resource Management Company streamlines internal operations and enhances client HR support with OneDesk

Human Resource Management Company - Customer Case Study

Human Resource Management Company, an HR consulting firm that either manages full HR functions or provides on‑demand HR services for clients, needed a single platform to organize internal operations and client HR processes. They engaged OneDesk, a project-management and helpdesk system (main app, customer app and mobile app), to centralize ticketing, team tasks and client communications in one real‑time interface.

OneDesk delivered an interconnected solution with ticketing (including private discussions), time‑tracking, multiple resource views (calendar, status board), on‑the‑fly reporting and mobile access. As a result, the Human Resource Management Company centralized support and operations, reduced task duplication, improved productivity, captured accurate timesheets for billing, and enabled remote staff to log and manage work — providing more traceable service and streamlined billing through OneDesk.