Case Study: Leading Digital Marketing & Branding Agency achieves streamlined project management and integrated client communications with OneDesk

How a branding agency utilizes OneDesk’s project management features

Leading Digital Marketing & Branding Agency faced growing pains as it scaled: delivering web, graphic, SEO, PPC and branding work across many people and projects left them juggling three different tools and manual processes. They needed a single platform to handle project management, client communications and time tracking while still integrating with their preferred time tracker. OneDesk was chosen to address those needs with its project management, helpdesk and customer portal features plus integration options.

OneDesk implemented email-to-ticket routing, a branded customer portal, ticket-based conversation logging, project and task templates (cloning for repeat website projects) and Zapier-enabled integrations so the agency could keep its existing time tracker. The result was centralized work intake and communications (eliminating manual ticket entry), faster project setup via cloned templates, and reduced tool‑switching thanks to OneDesk’s integrations — improving visibility, efficiency and response times across the agency’s workflows.