Case Study: Legacy Hardware Company achieves streamlined ticketing and project management with OneDesk

How a Legacy Hardware Company Uses OneDesk for Project Management

Legacy Hardware Company, a specialist in supporting long‑life, hard‑to‑replace systems, needed a lean, specialized ticketing and project-management solution to replace a large, uneconomical helpdesk. They selected OneDesk’s combined helpdesk and project management app (customer-facing widget plus project app) to capture specialized projects, manage expert collaboration, and streamline customer communications.

OneDesk deployed its embedded customer app, project app, time‑tracking, Gantt views, workflow automation and customizable templates to centralize tickets, live chat, tasks and timesheets. The result: Legacy Hardware Company consolidated support and project work in one platform, preserved ticket histories when converting to tasks, gained measurable operational visibility through time logs and scheduled reports, and improved scheduling and responsiveness with automated notifications and configurable views.