Case Study: Major Teaching Hospital & Biomedical Research Facility achieves improved productivity and streamlined project management with OneDesk

Major Teaching Hospital & Biomedical Research Company - Customer Case Study

Major Teaching Hospital & Biomedical Research Company, a U.S. teaching hospital that treats nearly three million patients annually, struggled to manage growing project requests in its Office of Nursing Professional Practice (3,200 requests in 2018). After relying on email and a basic intake system, the team needed time tracking, an agile/scrum approach, and better categorization—so they adopted OneDesk for Project Management.

OneDesk was integrated with the hospital’s intake system to automate status-driven transfers, enable time tracking, agile workflows, and simpler team collaboration; staff can move courses through statuses, pull in other team members, and generate monthly production reports. The hospital reports improved productivity, time savings on reporting, clearer organization, and a noticeably greater ability to manage and meet deadlines thanks to OneDesk.