Case Study: Publishing Company achieves streamlined internal team organization and timely reporting with OneDesk

How a Publishing Company uses OneDesk to Organize its Internal Teams

Publishing Company is a specialized publishing and media firm that produces financial publications for B2B and broader audiences. Its marketing department—organized into four teams—needed an in-house tool that would let 20–50 team members submit reports, share information without disrupting existing workflows, and receive timely feedback and coordination from team leads. They engaged OneDesk and its project- and ticket-management platform to address these needs.

OneDesk implemented a ticket-driven workflow with a customer portal, customizable tickets and fields, dashboards/portfolios for visibility, mobile apps, CSV/import and integration options, and role-based access controls. The solution centralized project reporting and notifications so team members could submit and follow tickets, get prompt feedback, and allow team leads to assign tasks, automate responses, and track progress—supporting the required 20–50 users and noticeably streamlining communication and project management across the marketing teams.