Case Study: Local Cooperative Company achieves streamlined maintenance management across retail locations with OneDesk

How a local Co-op uses OneDesk to manage maintenance at its retail locations

Local Cooperative Company, a multi-outlet co-op operating grocery stores, home centers and gas stations, needed a way to log, track and prioritize ongoing maintenance across all retail locations with a single maintenance technician and a centralized admin group. They required a ticketing system that captured complete timelines for OH&S audits, reduced back-and-forth on requests, and let store managers submit and monitor work—so they turned to OneDesk’s helpdesk and project management tools.

OneDesk implemented a centralized ticketing solution and customer portal where store managers log customizable tickets, plus workflow automations, custom statuses/fields and automated notifications (for example, when tasks hit 100% complete). OneDesk’s project management features, time tracking, estimates and exportable views give the co-op clear timelines, dependency tracking and measurable time/cost data for projects, while built-in training and knowledge resources increased adoption—resulting in centralized visibility, faster prioritization and auditable timelines for maintenance and safety work.