Comm100 B2B Case Studies & Customer Successes

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Learn more at www.comm100.com.

AACSB International achieves 24/7 global support and faster response times with the Comm100 AI Chatbot

AACSB International

Travis Sweet

Manager of Business Applications

Comm100 helps Affinity CU improve both agent efficiency and customer experience

Affinity Credit Union

Deanna Hoffman

Development and Operations Manager

Affinity Credit Union achieves faster, more proactive member service with Comm100 Live Chat

Affinity Credit Union

Deanna Hoffman

Development and Operations Manager

Alberta School Employee Benefit Plan achieves faster response times and improved CSAT with Comm100 Live Chat & Chatbot

Alberta School Employee Benefit Plan

Katherine Gaetz

Manager of Member Experience

Cabrillo Credit Union achieves faster member responses and 24/7 support with Comm100 Live Chat & AI Chatbot

Cabrillo Credit Union

Kelli Davis

Assistant VP of Member Support

Californian County Court achieves 65% chat automation with Comm100 Live Chat & AI Chatbot

Californian County Court

Cambrian College boosts recruitment and 24/7 student support with Comm100 Live Chat & AI Chatbot

Cambrian College

Alison Caruso

Manager of Student Recruitment

Canadian Blood Services achieves 24/7 donor support and improved agent efficiency with Comm100 AI Chatbot

Canadian Blood Services

Denny Michaud

Customer Relations Manager

Canadian Blood Services achieves digital-first donor engagement and improved CSAT with Comm100

Canadian Blood Services

Denny Michaud

Customer Relations Manager

Carleton University achieves reduced phone and email volume with Comm100 Live Chat

Carleton University

Darren Mundt

Manager of IT Operations, Co-op and Career Services

CheckMark achieves 20% increase in new sales with Comm100 Live Chat

CheckMark

Brian Grosz

Director of Marketing

City of Markham reduces resolution time and boosts citizen satisfaction with Comm100 Live Chat

City of Markham

Rosie Cozis

Manager, Contact Centre

Cumberland Building Society achieves higher customer engagement and nearly £7M in lending with Comm100 Live Chat

Cumberland Building Society

Claire Crossan

Area Branch Controller

Dawson College connects 950 prospective students across 17 countries with Comm100 Live Chat & Video

Dawson College

Derek Gaucher

Coordinator of IT Solutions

Deakin University achieves increased student engagement with Comm100 Live Chat

Deakin University

Sue Rolland

General Manager

Dixon Valve boosts customer engagement and closes the customer experience loop with Comm100 Live Chat

Dixon Valve

Holly Langenfelder

Customer Service Manager

G2A increases operational efficiency and customer service resolution with Comm100

G2A.COM

Mariusz Makara

Support Project Manager

Getin Noble Bank achieves 10-second response times and 4.5/5 CSAT with Comm100 Live Chat

Getin Noble Bank

Bartlomiej Tarnacki

Senior Specialist, Contact Center

Global Affairs Canada achieves faster, more accessible support and improved customer satisfaction with Comm100 Omnichannel

Global Affairs Canada

Google Fitbit achieves $6M in pipeline and $4M in closed revenue with Comm100 Live Chat

Google Fitbit

Joanie Gentile

Senior Business Operations Manager

HSS Hire achieves 30% chat-to-conversion with Comm100 Live Chat

HSS Hire

Nicola Lomas

Live Chat Manager

HSS Training achieves superior reporting, ease of use & improved support with Comm100 Live Chat

HSS Training

Shane Perkins

Commerce Manager

IMAGINiT Technologies achieves a 1683% ROI with Comm100 Live Chat & Chatbot

IMAGINiT Technologies

Jana Gauvey

Marketing Operations Program Manager

Kotsovolos boosts support productivity and capacity with Comm100 Live Chat & AI Chatbot

Kotsovolos

Spyridon Athanaspoulos

Customer Care Manager

Lake Michigan Credit Union boosts member engagement and delivers 24/7 support with Comm100 Live Chat & AI Chatbot

Lake Michigan Credit Union

Jasmina Duric

Manager of E-Services and Support Department

Leading Gaming Company Moves from Zendesk to Comm100 for Enhanced Security and Stability

Leading Gaming Company

Major Public College automates 49% of advising meetings to serve more students with Comm100

Major Public College

Major UK University saves 0.76 FTE and resolves 1,000 daily queries with Comm100 Live Chat & Chatbot

Major UK University

McMaster University achieves 24/7 support and increased IT support capacity with Comm100 Live Chat & AI Chatbot

McMaster University

Sue McKinlay

Senior Manager, Client Services

Motor City Community Credit Union boosts member satisfaction and response speed with Comm100 Live Chat & Chatbot

Motor City Community Credit Union

Matthieu Hebert

Manager of Innovation

National Eating Disorders Association achieves increased capacity to save lives with Comm100 Live Chat

National Eating Disorders Association

Lauren Smolar

Helpline Manager

PadişahBet achieves an 84% increase in registrations with Comm100 Live Chat & AI Chatbot

PadişahBet

Pelin Kaya

Live Support Team Manager

Phenomenex achieves 24/7 multilingual, high‑satisfaction customer support with Comm100 Live Chat

Phenomenex

Jason Lee

Marketing Technologist

Queen’s University boosts admissions engagement and cuts response times with Comm100 Live Chat & Chatbot

Queen’s University

Victoria Anderson

Manager, Admission Operations, Undergraduate Admission and Recruitment

Rackspace Technology achieves reduced support volume and cost by encouraging self-serve with Comm100 Chatbot

Rackspace Technology

Andrea Trevino

Manager, HR Services

Relate achieves 40% growth in message counseling and streamlined client support with Comm100 Live Chat, Ticketing & Task Bot

Relate

Sarah Berry

Assistant Director of Strategy, Innovation & Client Experience

Sagicor Life Insurance Company achieves 0-second wait times and 100% chat acceptance with Comm100 Live Chat

Sagicor Life Insurance Company

Scott Eckstein

Insurance Sales Expert

San Jose State University achieves 55% chat automation across 8 departments with Comm100 Live Chat & AI Chatbot

San Jose State University

How Santa Fe County became the digital info hub for constituents with Comm100 Live Chat

Santa Fe County

Tommy Garcia

Quality Control Program Manager

Scott Systems achieves cost savings and faster, more efficient customer support with Comm100 Live Chat

Scott Systems

Mark Giraud

President

StataCorp achieves more personalized, efficient customer support with Comm100 Live Chat

StataCorp

Collin McNiel

Director of Account Management

Tangerine achieves up to 91% live-chat resolution with Comm100 AI Chatbot

Tangerine

Richard Branson

Chief Operating Officer

Thompson Rivers University achieves faster, 24/7 student support with Comm100 Live Chat & Chatbot

Thompson Rivers University

Lachlan Todd

Communications & Systems Coordinator

UBC Okanagan Launches Comm100 Omnichannel Across 4 Departments

UBC Okanagan Library

Terina Mailer

Manager, Academic & Career Advising

Ultrabet achieves higher player engagement and spend with Comm100 Live Chat

Ultrabet

Burak Dogu

Marketing Manager

University of Canberra scales student IT support and boosts satisfaction with Comm100 Live Chat

University of Canberra

Dhaya Karuthedathu

Applications Specialist

UNIwise achieves seamless, scalable exam support with Comm100 Live Chat

UNIwise

Amir Ebrahimi

Chief Customer Officer

Viata achieves personalized, brick-and-mortar online pharmacy service and ~20% chat conversion with Comm100 Live Chat

Viata

Gianni De Gaspari

Co-Founder

How WCB Manitoba adopted Comm100 to begin their journey towards digital CX excellence

WCB Manitoba

Brent Adair

Manager of Application Services

Ya Ya Creations achieves platform stability, reduced cart abandonment and 35% bot-resolved chats with Comm100

Ya Ya Creations

Praveen Ellur

Vice President of Technology

YSI Inc. achieves 6000% ROI with Comm100 Live Chat

YSI Inc.

Peter Bornhorst

eCommerce Manager

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