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Visit WebsiteComm100 helps Affinity CU improve both agent efficiency and customer experience
Affinity Credit Union
Deanna Hoffman
Development and Operations Manager
Comm100
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Learn more at www.comm100.com.
Case Studies
Showing 47 Comm100 Customer Success Stories
Comm100 helps Affinity CU improve both agent efficiency and customer experience
Affinity Credit Union
Deanna Hoffman
Development and Operations Manager
ASEBP Reduces Wait Time & Improves CSAT with Comm100 Live Chat & Chatbot
Alberta School Employee Benefit Plan
Katherine Gaetz
Manager of Member Experience
How Cabrillo Credit Union is Transforming Member Engagement with Comm100 Live Chat & AI Chatbot
Cabrillo Credit Union
Kelli Davis
Assistant VP of Member Support
Californian County Court Automates 65% of Chats by Upgrading to Comm100 AI Chatbot & Live Chat
Californian County Court
Cambrian College Improves Recruitment with Comm100 Live Chat & Chatbot
Cambrian College
Alison Caruso
Manager of Student Recruitment
How Comm100 Live Chat Helps Canadian Blood Services Connect with Digital-First Customers
Canadian Blood Services
Denny Michaud
Customer Relations Manager
Canadian Blood Services Improves Customer & Agent Experience with Comm100 AI Chatbot Pt.2
Canadian Blood Services
Denny Michaud
Customer Relations Manager
Carleton University Reduces Phone & Email Volume with Comm100 Live Chat
Carleton University
Darren Mundt
Manager of IT Operations, Co-op and Career Services
CheckMark Saw a 20% Increase in New Sales after Implementing Comm100 Live Chat
CheckMark
Brian Grosz
Director of Marketing
City of Markham Slashes Resolution Time with Comm100 Live Chat
City of Markham
Rosie Cozis
Manager, Contact Centre
How Cumberland Building Society increased customer engagement and drove revenue with live chat
Cumberland Building Society
Claire Crossan
Area Branch Controller
Dawson College Holds Virtual Open House with Video Engagement Powered by Comm100 Live Chat
Dawson College
Derek Gaucher
Coordinator of IT Solutions
Deakin University Increases Student Engagement with Comm100 Live Chat
Deakin University
Sue Rolland
General Manager
Why Dixon chose live chat to increase user engagement and close the customer experience loop
Dixon Valve
Holly Langenfelder
Customer Service Manager
G2A increases operational efficiency and customer service resolution with Comm100
G2A.COM
Mariusz Makara
Support Project Manager
How Getin Noble Bank Offers Fast & Accessible Support with Comm100 Live Chat
Getin Noble Bank
Bartlomiej Tarnacki
Senior Specialist, Contact Center
Global Affairs Canada Transforms Customer Satisfaction with Commm100 Omnichannel Communication
Global Affairs Canada
Fitbit generated $6M in pipeline with help from Comm100 Live Chat
Google Fitbit
Joanie Gentile
Senior Business Operations Manager
HSS Hire Switches to Comm100 Live Chat to Achieve 30% Chat to Conversion
HSS Hire
Nicola Lomas
Live Chat Manager
HSS Training Upgrades to Comm100 Live Chat for Superior Reporting, Ease of Use & Support
HSS Training
Shane Perkins
Commerce Manager
IMAGINiT Technologies hits 1683% ROI with Comm100 Live Chat & Chatbot
IMAGINiT Technologies
Jana Gauvey
Marketing Operations Program Manager
Kotsovolos Improves Support Productivity and Capacity with Comm100 Live Chat and Chatbot
Kotsovolos
Spyridon Athanaspoulos
Customer Care Manager
Lake Michigan Credit Union scales better member engagement with Comm100 Live Chat
Lake Michigan Credit Union
Jasmina Duric
Manager of E-Services and Support Department
Major US College Automates 49% of Potential Advising Meetings to Serve More Students with Comm100
Major Public College
Major UK University Saves 0.76 Full-time Agent Cost with Comm100 Live Chat & Chatbot
Major UK University
McMaster University Boosts IT Support Capacity & Student Satisfaction with Comm100 Live Chat & AI Chatbot
McMaster University
Sue McKinlay
Senior Manager, Client Services
Motor City Community Credit Union Joins Growing Digital Support Switch with Comm100 Live Chat & Chatbot
Motor City Community Credit Union
Matthieu Hebert
Manager of Innovation
Non-Profit Increases Capacity to Save Lives with Comm100 Live Chat
National Eating Disorders Association
Lauren Smolar
Helpline Manager
PadişahBet Increases Registration by 84% with Comm100 Live Chat & Chatbot
PadişahBet
Pelin Kaya
Live Support Team Manager
Serving a global audience through phenomenal customer experiences
Phenomenex
Jason Lee
Marketing Technologist
The Impact of Comm100 Live Chat & Chatbot at Queen’s University
Queen’s University
Victoria Anderson
Manager, Admission Operations, Undergraduate Admission and Recruitment
Rackspace Technology reduces support volume & cost by encouraging self-serve with Comm100 Chatbot
Rackspace Technology
Andrea Trevino
Manager, HR Services
Relate Boosts Counseling Services by Switching to Comm100 Live Chat, Ticketing & Task Bot
Relate
Sarah Berry
Assistant Director of Strategy, Innovation & Client Experience
Sagicor Life Transforms Insurance Agency Support with Comm100 Live Chat
Sagicor Life Insurance Company
Scott Eckstein
Insurance Sales Expert
San Jose State University Automates 55% of Chats in 8 Departments with Comm100 AI Chatbot & Live Chat
San Jose State University
How Santa Fe County became the digital info hub for constituents with Comm100 Live Chat
Santa Fe County
Tommy Garcia
Quality Control Program Manager
Twenty Year Chat User Opts for Comm100 Live Chat
Scott Systems
Mark Giraud
President
How live chat helped StataCorp have more personalized conversations
StataCorp
Collin McNiel
Director of Account Management
Comm100 Chatbot Resolves 91% of Assigned Live Chats for Tangerine
Tangerine
Richard Branson
Chief Operating Officer
Thompson Rivers University Adopts Comm100 Live Chat & Chatbot Across 5 Departments
Thompson Rivers University
Lachlan Todd
Communications & Systems Coordinator
UBC Okanagan Launches Comm100 Omnichannel Across 4 Departments
UBC Okanagan Library
Terina Mailer
Manager, Academic & Career Advising
Ultrabet Leads Player Support with Comm100 Live Chat Since 2018
Ultrabet
Burak Dogu
Marketing Manager
How Viata uses live chat to disrupt the online pharmacy industry with old-fashioned customer service
Viata
Gianni De Gaspari
Co-Founder
How WCB Manitoba adopted Comm100 to begin their journey towards digital CX excellence
WCB Manitoba
Brent Adair
Manager of Application Services
Ya Ya Creations Switches from LivePerson to Comm100
Ya Ya Creations
Praveen Ellur
Vice President of Technology
Xylem Analytics makes a splash with 6000% ROI from Comm100 Live Chat
YSI Inc.
Peter Bornhorst
eCommerce Manager
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