Comm100 B2B Case Studies & Customer Successes

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Learn more at www.comm100.com.

How AACSB Leveraged the Comm100 Chatbot to Deliver Global Support Excellence

AACSB International

Travis Sweet

Manager of Business Applications

Comm100 helps Affinity CU improve both agent efficiency and customer experience

Affinity Credit Union

Deanna Hoffman

Development and Operations Manager

Comm100 helps Affinity CU improve both agent efficiency and customer experience

Affinity Credit Union

Deanna Hoffman

Development and Operations Manager

ASEBP Reduces Wait Time & Improves CSAT with Comm100 Live Chat & Chatbot

Alberta School Employee Benefit Plan

Katherine Gaetz

Manager of Member Experience

How Cabrillo Credit Union is Transforming Member Engagement with Comm100 Live Chat & AI Chatbot

Cabrillo Credit Union

Kelli Davis

Assistant VP of Member Support

Californian County Court Automates 65% of Chats by Upgrading to Comm100 AI Chatbot & Live Chat

Californian County Court

Cambrian College Improves Recruitment with Comm100 Live Chat & Chatbot

Cambrian College

Alison Caruso

Manager of Student Recruitment

Canadian Blood Services Improves Customer & Agent Experience with Comm100 AI Chatbot Pt.2

Canadian Blood Services

Denny Michaud

Customer Relations Manager

How Comm100 Live Chat Helps Canadian Blood Services Connect with Digital-First Customers

Canadian Blood Services

Denny Michaud

Customer Relations Manager

Carleton University Reduces Phone & Email Volume with Comm100 Live Chat

Carleton University

Darren Mundt

Manager of IT Operations, Co-op and Career Services

CheckMark Saw a 20% Increase in New Sales after Implementing Comm100 Live Chat

CheckMark

Brian Grosz

Director of Marketing

City of Markham Slashes Resolution Time with Comm100 Live Chat

City of Markham

Rosie Cozis

Manager, Contact Centre

How Cumberland Building Society increased customer engagement and drove revenue with live chat

Cumberland Building Society

Claire Crossan

Area Branch Controller

Dawson College Holds Virtual Open House with Video Engagement Powered by Comm100 Live Chat

Dawson College

Derek Gaucher

Coordinator of IT Solutions

Deakin University Increases Student Engagement with Comm100 Live Chat

Deakin University

Sue Rolland

General Manager

Why Dixon chose live chat to increase user engagement and close the customer experience loop

Dixon Valve

Holly Langenfelder

Customer Service Manager

G2A increases operational efficiency and customer service resolution with Comm100

G2A.COM

Mariusz Makara

Support Project Manager

How Getin Noble Bank Offers Fast & Accessible Support with Comm100 Live Chat

Getin Noble Bank

Bartlomiej Tarnacki

Senior Specialist, Contact Center

Global Affairs Canada Transforms Customer Satisfaction with Commm100 Omnichannel Communication

Global Affairs Canada

Fitbit generated $6M in pipeline with help from Comm100 Live Chat

Google Fitbit

Joanie Gentile

Senior Business Operations Manager

HSS Hire Switches to Comm100 Live Chat to Achieve 30% Chat to Conversion

HSS Hire

Nicola Lomas

Live Chat Manager

HSS Training Upgrades to Comm100 Live Chat for Superior Reporting, Ease of Use & Support

HSS Training

Shane Perkins

Commerce Manager

IMAGINiT Technologies hits 1683% ROI with Comm100 Live Chat & Chatbot

IMAGINiT Technologies

Jana Gauvey

Marketing Operations Program Manager

Kotsovolos Improves Support Productivity and Capacity with Comm100 Live Chat and Chatbot

Kotsovolos

Spyridon Athanaspoulos

Customer Care Manager

Lake Michigan Credit Union scales better member engagement with Comm100 Live Chat

Lake Michigan Credit Union

Jasmina Duric

Manager of E-Services and Support Department

Leading Gaming Company Moves from Zendesk to Comm100 for Enhanced Security and Stability

Leading Gaming Company

Major US College Automates 49% of Potential Advising Meetings to Serve More Students with Comm100

Major Public College

Major UK University Saves 0.76 Full-time Agent Cost with Comm100 Live Chat & Chatbot

Major UK University

McMaster University Boosts IT Support Capacity & Student Satisfaction with Comm100 Live Chat & AI Chatbot

McMaster University

Sue McKinlay

Senior Manager, Client Services

Motor City Community Credit Union Joins Growing Digital Support Switch with Comm100 Live Chat & Chatbot

Motor City Community Credit Union

Matthieu Hebert

Manager of Innovation

Non-Profit Increases Capacity to Save Lives with Comm100 Live Chat

National Eating Disorders Association

Lauren Smolar

Helpline Manager

PadişahBet Increases Registration by 84% with Comm100 Live Chat & Chatbot

PadişahBet

Pelin Kaya

Live Support Team Manager

Serving a global audience through phenomenal customer experiences

Phenomenex

Jason Lee

Marketing Technologist

The Impact of Comm100 Live Chat & Chatbot at Queen’s University

Queen’s University

Victoria Anderson

Manager, Admission Operations, Undergraduate Admission and Recruitment

Rackspace Technology reduces support volume & cost by encouraging self-serve with Comm100 Chatbot

Rackspace Technology

Andrea Trevino

Manager, HR Services

Relate Boosts Counseling Services by Switching to Comm100 Live Chat, Ticketing & Task Bot

Relate

Sarah Berry

Assistant Director of Strategy, Innovation & Client Experience

Sagicor Life Transforms Insurance Agency Support with Comm100 Live Chat

Sagicor Life Insurance Company

Scott Eckstein

Insurance Sales Expert

San Jose State University Automates 55% of Chats in 8 Departments with Comm100 AI Chatbot & Live Chat

San Jose State University

How Santa Fe County became the digital info hub for constituents with Comm100 Live Chat

Santa Fe County

Tommy Garcia

Quality Control Program Manager

Twenty Year Chat User Opts for Comm100 Live Chat

Scott Systems

Mark Giraud

President

How live chat helped StataCorp have more personalized conversations

StataCorp

Collin McNiel

Director of Account Management

Comm100 Chatbot Resolves 91% of Assigned Live Chats for Tangerine

Tangerine

Richard Branson

Chief Operating Officer

Thompson Rivers University Adopts Comm100 Live Chat & Chatbot Across 5 Departments

Thompson Rivers University

Lachlan Todd

Communications & Systems Coordinator

UBC Okanagan Launches Comm100 Omnichannel Across 4 Departments

UBC Okanagan Library

Terina Mailer

Manager, Academic & Career Advising

Ultrabet Leads Player Support with Comm100 Live Chat Since 2018

Ultrabet

Burak Dogu

Marketing Manager

How the University of Canberra Scaled Student Support with Comm100

University of Canberra

Dhaya Karuthedathu

Applications Specialist

UNIwise Achieves Seamless Exam Support with Comm100's Scalable Live Chat Solution

UNIwise

Amir Ebrahimi

Chief Customer Officer

How Viata uses live chat to disrupt the online pharmacy industry with old-fashioned customer service

Viata

Gianni De Gaspari

Co-Founder

How WCB Manitoba adopted Comm100 to begin their journey towards digital CX excellence

WCB Manitoba

Brent Adair

Manager of Application Services

Ya Ya Creations Switches from LivePerson to Comm100

Ya Ya Creations

Praveen Ellur

Vice President of Technology

Xylem Analytics makes a splash with 6000% ROI from Comm100 Live Chat

YSI Inc.

Peter Bornhorst

eCommerce Manager

No matching case studies

Featured Companies

Booked It

7 Case Studies

Shock Media Studio

3 Case Studies

essensys

13 Case Studies