Case Study: StataCorp achieves more personalized, efficient customer support with Comm100 Live Chat

How live chat helped StataCorp have more personalized conversations

StataCorp, a long-standing leader in statistical software, needed a faster, more accessible way to support customers across the entire buying and post-sales journey—especially users on the order page who preferred not to call. Seeking a highly configurable solution that fit their brand and workflows, StataCorp implemented Comm100 Live Chat to provide immediate, real-time answers and extend support to international users.

Comm100’s easy-to-use live chat was up and running in minutes and required under 20 minutes of agent training, enabling instant adoption and steady chat volume. With Comm100’s automatic round-robin allocation, StataCorp increased agent productivity and now accepts 97.7% of chat requests, earning an average user rating of 4.86/5 while delivering more personalized, meaningful interactions across the customer journey.

StataCorp

Collin McNiel

Director of Account Management