Case Study: CheckMark achieves 20% increase in new sales with Comm100 Live Chat

CheckMark Saw a 20% Increase in New Sales after Implementing Comm100 Live Chat

CheckMark, an IT solutions and services firm based in Fort Collins, needed a faster, more convenient way for customers to contact them beyond phone and email to maintain high satisfaction. To address this, CheckMark chose Comm100 and its Comm100 Live Chat product to add real-time support and quicker, more direct communication.

Using Comm100 Live Chat, CheckMark implemented features like canned messages to speed responses and improve accuracy; after deploying Comm100’s solution they reported a 10–20% increase in new sales and noticeably higher customer satisfaction, demonstrating measurable sales and support impact from Comm100.

CheckMark

Brian Grosz

Director of Marketing