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Case Study: PadişahBet achieves an 84% increase in registrations with Comm100 Live Chat & AI Chatbot
A Comm100 Case Study
PadişahBet Increases Registration by 84% with Comm100 Live Chat & Chatbot
PadişahBet, a Turkey-based online gaming and gambling provider, faced high player attrition and low engagement because email and phone support couldn’t meet players’ expectations for instant, 24/7 service. To address this, PadişahBet implemented Comm100 Live Chat & AI Chatbot (selecting Comm100 on partners’ recommendations) to provide faster, always-on assistance and improve the betting and casino experience.
Comm100 delivered a fast, smooth deployment of Live Chat and an AI Chatbot that now handles 28% of chats autonomously, yielding an 84% increase in player registrations and a live chat CSAT of 4.07. By reducing churn and bounce while increasing engagement and spend, Comm100’s platform — with robust reporting, compliance and high uptime — measurably improved PadişahBet’s customer support and business outcomes.
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PadişahBet
Pelin Kaya
Live Support Team Manager