Case Study: Leading Gaming Company achieves enhanced security and stability with Comm100

Leading Gaming Company Moves from Zendesk to Comm100 for Enhanced Security and Stability

Leading Gaming Company needed to move from Zendesk to a more secure customer support environment that could keep all customer data and chat transcripts in-house. As a sports betting operations company serving multiple brands with high chat volumes, it faced an urgent leadership mandate for stronger data security, on-premises deployment, and reliable live chat support. Comm100 was selected to meet these requirements.

Comm100 implemented an AI Live Chat solution with on-premises deployment, guided onboarding, and knowledge base integration to ensure operational continuity and better support stability. The result was a secure, reliable platform that kept data in-house and met the company’s ownership requirements, helping support seasonal spikes of 800 to 1,500+ chats per day with improved stability and confidence.