Case Study: YSI Inc. achieves 6000% ROI with Comm100 Live Chat

Xylem Analytics makes a splash with 6000% ROI from Comm100 Live Chat

Xylem Analytics (including its YSI division) is a global leader in water technology whose customers are highly technical and deliberate buyers. Faced with slow inquiry-to-response via forms, email and phone, Xylem sought a direct, real-time channel to shorten the sales cycle and boost engagement, and chose Comm100 Live Chat to provide that capability.

Comm100 deployed Live Chat with dynamic campaigns, robust reporting, flexible routing, auto-translation and co-browsing, enabling immediate, contextual answers and smoother conversions. The results include a reported 6000% ROI, more than $750,000 in opportunity value (over $250,000 attributed to direct sales), a 4.71/5 CSAT, 92.5% repeat-chat preference and ~90% first-contact resolution—demonstrating Comm100’s impact in turning support into a high-performing sales channel.

YSI Inc.

Peter Bornhorst

eCommerce Manager