Case Study: Scott Systems achieves cost savings and faster, more efficient customer support with Comm100 Live Chat

Twenty Year Chat User Opts for Comm100 Live Chat

Scott Systems, a long-time provider of software for automotive repair shops, needed a reliable, embedded chat solution to support customers and reduce costly phone support. After evaluating multiple options, Scott Systems selected Comm100 Live Chat in 2010 to integrate into its website and Windows-based application.

Comm100 implemented Live Chat for Scott Systems, enabling 11 remote technicians to staff chat from 7:00 a.m. to 5:00 p.m., handle two to three concurrent chats, capture more prospects, and gain sophisticated visitor insights. The Comm100 solution delivered stable, low-maintenance support, improved operator efficiency and customer satisfaction, and historically helped cut phone-support costs by about 50%.

Scott Systems

Mark Giraud

President