Case Study: IMAGINiT Technologies achieves a 1683% ROI with Comm100 Live Chat & Chatbot

IMAGINiT Technologies hits 1683% ROI with Comm100 Live Chat & Chatbot

IMAGINiT Technologies, a division of Rand Worldwide and an Autodesk Platinum Partner serving design and engineering professionals, needed more intelligent in-house automation for its customer-facing chat as it moved to a smaller support team. After finding LivePerson and Olark lacked the automation and integration required, IMAGINiT vetted vendors and selected Comm100’s Live Chat & Chatbot to provide smarter self-service, Salesforce integration, and improved reporting.

Comm100 implemented its Live Chat platform, AI Chatbot (cloud/on‑premise), Agent Assist and Salesforce integration, and built three bots (support, training, product) to handle frequent inquiries and guide purchases. The solution can address up to 80% of queries, delivered faster responses and fewer agent interventions, and produced a measurable 1683% ROI in the first year; IMAGINiT is now expanding Comm100 chatbots and knowledge‑base integration across the business.

IMAGINiT Technologies

Jana Gauvey

Marketing Operations Program Manager