Case Study: WCB Manitoba improves customer experience with Comm100 Live Chat

How WCB Manitoba adopted Comm100 to begin their journey towards digital CX excellence

WCB Manitoba, a government agency in Manitoba, turned to Comm100 Live Chat to help its Assessment Division handle high volumes of inquiries that were overwhelming phone lines. The challenge was improving service for injured workers while reducing long wait times and call congestion.

Comm100 implemented Live Chat so staff could manage multiple inquiries at once instead of one call at a time. As a result, WCB Manitoba saw shorter wait times and faster resolution times, improving the overall customer experience and helping advance its digital CX goals.

WCB Manitoba

Brent Adair

Manager of Application Services