Case Study: Getin Noble Bank achieves 10-second response times and 4.5/5 CSAT with Comm100 Live Chat

How Getin Noble Bank Offers Fast & Accessible Support with Comm100 Live Chat

Getin Noble Bank, one of Poland’s ten largest banks with over 300 branches, faced a need to modernize customer communications to meet digital expectations—especially to reach a younger, mobile‑first audience—while also reducing long phone/branch wait times and complying with strict security and on‑premise data requirements. To address this, the bank chose Comm100 and its Comm100 Live Chat solution.

Working with Comm100, Getin Noble Bank deployed Comm100 Live Chat on‑premise with features like pre‑chat surveys, canned responses, file sharing and CRM integration, plus PCI DSS, TLS and GDPR compliance. The result: about 500 live chats per month, a 4.5/5 CSAT rating, average wait times reduced to roughly 10 seconds, improved agent experience and faster, more accessible engagement with younger customers.

Getin Noble Bank

Bartlomiej Tarnacki

Senior Specialist, Contact Center