Case Study: Californian County Court achieves 65% chat automation with Comm100 Live Chat & AI Chatbot

Californian County Court Automates 65% of Chats by Upgrading to Comm100 AI Chatbot & Live Chat

Californian County Court was constrained by a restrictive Cisco chat tool that lacked an integrated chatbot, limiting its ability to deliver fast, convenient constituent support. Seeking an AI-powered, Cisco-compatible solution, the court selected Comm100 Live Chat & AI Chatbot in June 2022 and rolled it out across seven departments.

Comm100 provided Live Chat and an evolving AI Chatbot used by 95 agents; the bot now autonomously handles 65% of chats (reaching 84% in the Criminal department), supports customers 24/7, and helped achieve a 4.7/5 CSAT. The Comm100 deployment cut wait times, eased agent workload, and improved resolution speed and overall constituent satisfaction.