Case Study: National Eating Disorders Association achieves increased capacity to save lives with Comm100 Live Chat

Non-Profit Increases Capacity to Save Lives with Comm100 Live Chat

The National Eating Disorders Association (NEDA) is a U.S. non-profit that provides information and support to people affected by eating disorders. Facing stigma and a younger demographic that finds phone calls intimidating, NEDA needed a scalable, approachable channel to encourage outreach and chose Comm100 Live Chat to make it easier for visitors to connect.

Comm100 Live Chat enabled NEDA’s roughly 80 volunteers to work remotely, use cross‑platform apps, review transcripts, and deploy prepared messages, with a quick, affordable rollout and strong vendor support. As a result, chats have become the primary contact method—“numbers totally flip” as more people now chat than call—interactions have increased, and NEDA is reaching people earlier to improve opportunities for timely intervention thanks to Comm100.

National Eating Disorders Association

Lauren Smolar

Helpline Manager