Case Study: Ultrabet achieves higher player engagement and spend with Comm100 Live Chat

Ultrabet Leads Player Support with Comm100 Live Chat Since 2018

Ultrabet, an international online betting and entertainment platform, faced rising player expectations for immediate, 24/7 support that were impacting key conversion metrics like registration, first deposit, spend, and loyalty. To modernize support, Ultrabet chose Comm100 and implemented Comm100 Live Chat (with Telegram integration) in 2018 to provide real-time, accessible assistance across its site.

Comm100 delivered a fast, easy-to-install live chat integrated with Ultrabet’s CRM, enabling personalized, round-the-clock VIP support, higher concurrency for agents, and canned responses that improved operational efficiency. As a result, Comm100’s Live Chat became Ultrabet’s most popular support channel, increasing player engagement and spend, reducing friction and staffing needs, and providing a stable platform that has performed reliably over six years.

Ultrabet

Burak Dogu

Marketing Manager