Case Study: Deakin University achieves increased student engagement with Comm100 Live Chat

Deakin University Increases Student Engagement with Comm100 Live Chat

Deakin University, represented by its Student Association (DUSA), faced falling on‑campus engagement and the challenge of supporting tens of thousands of remote and on‑site students who increasingly avoided face‑to‑face or phone contact. To address this, DUSA selected Comm100 and implemented Comm100 Live Chat (customer since October 2022) to lower barriers to contact and boost student engagement across ages and study modes.

DUSA deployed Comm100 Live Chat on its website, using fast, convenient chat to answer queries, link students to resources and campus opportunities, and provide real‑time support they otherwise wouldn’t receive. Comm100’s reporting and analytics gave DUSA measurable insights into what students ask and when, informing marketing and support timing; onboarding and training from Comm100 accelerated adoption and helped the team increase outreach, connection and student inclusion.

Deakin University

Sue Rolland

General Manager