Case Study: Ya Ya Creations achieves platform stability, reduced cart abandonment and 35% bot-resolved chats with Comm100

Ya Ya Creations Switches from LivePerson to Comm100

Ya Ya Creations, a California-based B2B wholesale event supply and linen company, needed a more reliable, scalable support channel after growing volumes exposed limitations and instability with LivePerson. In 2015 they switched to Comm100, adopting Comm100 Live Chat (plus Email and Ticketing) to handle real-time, concurrent customer and prospect inquiries and prevent site abandonment caused by outages.

Comm100 implemented its Live Chat platform with integrated Email & Ticketing, auto chat/ticket allocation, and in 2022 added the Comm100 Custom Answers Chatbot. The result: faster responses, reduced cart abandonment and higher conversions, a 4.7/5 live chat CSAT, and the bot resolving 35% of chats—boosting agent capacity and standardizing responses while benefiting from Comm100’s strong uptime and stability.

Ya Ya Creations

Praveen Ellur

Vice President of Technology