Case Study: G2A.COM achieves higher first-time resolution and operational efficiency with Comm100

G2A increases operational efficiency and customer service resolution with Comm100

G2A.COM, a fast-growing global digital gaming marketplace, needed to deliver 24/7 customer service with high first-time resolution across multiple languages for its 19 million customers and 450,000+ sellers. The company turned to Comm100 Live Chat to support real-time engagement, improve security and reliability, and handle large volumes of customer interactions efficiently.

Comm100 implemented its live chat solution with intelligent routing, reporting, automation, and custom workflows, integrating smoothly with G2A.COM’s systems and supporting a stable, secure environment. As a result, G2A.COM reduced wait times, improved first-time resolution and CSAT, increased contact center productivity, lowered customer query volume, and used Comm100 insights to inform wider business decisions, while downtime was kept to a minimum.

G2A.COM

Mariusz Makara

Support Project Manager