Case Study: Sagicor Life Insurance Company achieves 0-second wait times and 100% chat acceptance with Comm100 Live Chat

Sagicor Life Transforms Insurance Agency Support with Comm100 Live Chat

Sagicor Life, a U.S.-based full-service life insurer licensed in 45 states, faced long support wait times and strained phone queues for its insurance agencies as call volumes grew. To deliver faster, on-the-go assistance and improve agent experience, Sagicor Life partnered with Comm100 to deploy Comm100 Live Chat across Client Services and Producer Services.

Comm100 implemented Live Chat (with mobile support and browser-based co-browsing) so agents can handle multiple conversations simultaneously, cutting wait time to 0 seconds and achieving a 100% chat acceptance rate (average 14 messages per chat). The Comm100 solution reduced customer frustration, improved agent productivity, and enabled immediate, secure support that Sagicor Life credits with transforming how it serves agencies.

Sagicor Life Insurance Company

Scott Eckstein

Insurance Sales Expert