Case Study: HSS Training achieves superior reporting, ease of use & improved support with Comm100 Live Chat

HSS Training Upgrades to Comm100 Live Chat for Superior Reporting, Ease of Use & Support

HSS Training, the specialist training division of HSS ProService, faced limited access to essential chat data and poor reporting from their previous live chat vendor, which hindered understanding of individual and team performance. To address this, HSS Training evaluated alternatives and chose Comm100 Live Chat for its stronger reporting, ease of use, and recommended track record from its sister company.

Comm100 implemented Comm100 Live Chat on HSS Training’s website with fast, low-friction setup and training, enabling self-service custom and pre-built reports, real-time monitoring, and improved agent workflows. The move delivered measurable impact: 4.76/5 average CSAT, 7-second average wait time, and a 96.72% chat acceptance rate, along with positive agent feedback and responsive vendor support from Comm100.

HSS Training

Shane Perkins

Commerce Manager