Accela B2B Case Studies & Customer Successes

Accela is the leading provider of provider of cloud based productivity and civic engagement solutions for government. Accela's platform software solutions and mobile apps improve core processes for city, county, state and federal governments while addressing the diverse needs of their constituents by making publicly available information more accessible. The Accela Civic Platform includes solutions for land management, asset management, licensing and case management, legislative management and more.

Case Studies

Showing 61 Accela Customer Success Stories

Bridging Departments Allen County’s Digital Transformation Journey

Allen County

Melissa Woodworth

Information Systems and Special Projects Coordinator

Archuleta County achieves streamlined permitting and greater efficiency with Accela

Archuleta County

John Shepard

Planning Manager

Bernalillo County achieves cloud modernization and remote work enablement with Accela

Bernalillo County

Martin Lewis

Planning and Development Services Department

Boulder County, Colorado achieves streamlined septic permitting and eliminates work-arounds with Accela

Boulder County

Erin Dodge

Program Coordinator for the Water Quality Program

Charlotte County, Florida achieves record permit processing — cutting turnaround times in half with Accela

Charlotte County

Claire Jubb

Charlotte County Community Development Department

Charlotte County, Florida, Streamlines Building Permitting and Code Enforcement, Embraces Open Data

Charlotte County

Claire Jubb

Charlotte County Community Development Department

Charlotte County Leverages Technology to Speed Disaster Recovery, Enhance the User Experience and Foster Community Development

Charlotte County

Claire Jubb

Charlotte County Community Development Department

City and County of Denver achieves streamlined marijuana licensing and case management to handle a tenfold surge in applications with Accela

City and County of Denver

Judy Steele

Deputy Director, Department of Excise and Licenses

City and County of Denver achieves 62% short-term rental compliance with Accela

City and County of Denver

Nathan Batchelder

Legislative Analyst

City of Anaheim achieves faster response times and 24-hour request resolution with Accela Citizen Relationship Management

City of Anaheim

Baltimore County, Maryland, Centralizes Information and Offers Citizens Access to Services Online

City of Baltimore

Lionel van Dommelen

Chief of Code Enforcement, Baltimore County

COVID-19 Triggers Tsunami Of Change In Baltimore County's Approach To Digital Services

City of Baltimore

Rob O’Connor

Director Office of Information and Technology

City of Baltimore achieves $900K annual savings and streamlined right-of-way coordination with Accela Right of Way Management

City of Baltimore

Margaret B. Martin

Division Chief III in Baltimore’s Department of General Services

City of Charlotte achieves a 100% digital customer experience and seamless remote operations with Accela

City of Charlotte

Nan Peterson

Business Relationship Manager

Cleveland, Ohio, Transforming its Community with Enterprise Land Management Solution

City of Cleveland

City of Culver City achieves safe, secure, and efficient cannabis licensing with Accela Cannabis Regulation

City of Culver City

Trisha Perez

Project’s Manager and Culver City’s Senior Computer Programmer and Analyst

Modernizing Hartford’s Government Services with Accela

City of Hartford

City of Lincoln achieves streamlined, paperless permitting and inspections with Accela

City of Lincoln

Jim Walkenhorst

IS Project Supervisor, Lincoln Development Services Center

City of Madison achieves enhanced resident engagement and faster service response with Accela Service Request Management

City of Madison

Eric Olson

Web Development Manager

City of McAllen achieves dramatically faster building permit turnaround and online permitting with Accela

City Of McAllen

Luis Vasquez

Chief Building Official, Building Permits and Inspections

City of Missoula achieves streamlined, transparent digital permitting and improved citizen experience with Accela

City of Missoula

Aaron Bowman

Building Official and Applications Software Engineer

City of Moreno Valley achieves greater transparency in fire permitting and a 95% reduction in labor with Accela

City of Moreno Valley

Jackie Lankhorst

Permit Technician

City of Moreno Valley achieves overnight citywide shift to 100% digital plan review and nearly 50% faster turnaround with Accela

City of Moreno Valley

City of Oakland achieves reduced wildfire risk and faster field inspections with Accela

City of Oakland

Anthony Sanders

Fire Captain

City of Omaha achieves cost savings, enhanced transparency and 50% online permitting with Accela

City of Omaha

Stu Craven

Senior Applications Analyst

Accela cloud-based solutions keep infrastructure and staffing costs low while reducing wait time in agency offices

City of Palo Alto

City of Philadelphia, PA achieves faster resident response and 50%+ cost savings with Accela's Philly311

City of Philadelphia, PA

Nutter

Mayor

City of Reno achieves streamlined meeting management and enhanced transparency with Accela Legislative Management

City Of Reno

Jaime Schroeder, MBA

Senior Management Analyst, Office of the City Manager

City of Rochester, Minnesota achieves 50% faster permit processing with Accela

City of Rochester, Minnesota

Rob Ronnenberg

Office Services Coordinator

Sacramento, California, Makes It Easier for Builders and Developers to Work with the City

City of Sacramento

William Thomas

Director of Dev. Services, City of Sacramento

How Digital Innovation is Transforming City Services

City of San Antonio

Michael Shannon

Director of the Development Services Department

Seattle's Digital Leap Enhancing City Operations Through Integrated Technology

City of Seattle

Andy Higgins

Engineering Services Director, SD

City of St. Michael achieves self-sufficiency and cost savings in the cloud with Accela

City of St. Michael

Sue Ferbuyt

Assistant Financial Director

City of Tacoma achieves 74 hours/month time savings and 24/7 transparent permitting with Accela Building

City Of Tacoma

Jennifer Ward

Management Analyst

City of Weston achieves touchless, cloud-based permitting with Accela — 87.5% fewer in-person visits and 80% faster plan reviews

City of Weston

Tony Hernandez

Software Developer

City of Weston, Florida achieves greater efficiency and secure cloud operations with Accela

City of Weston

Tony Hernandez

Software Developer

Spotlight on Clark County Revolutionizing Civic Operations with Digital Solutions

Clark County Nevada

Shurnice Coleman

IT Manager for Application Services

Clark County Bets Big on a Unified Platform

Clark County Nevada

Shurnice Coleman

IT Application Services Manager

County of San Diego achieves centralized permitting, faster inspections, and improved customer experience with Accela Civic Platform

County of San Diego

David Lindsay

Group IT Manager, Land Use and Environment Group

County of San Luis Obispo achieves IT peace of mind and reduced IT burden with Accela Environmental Health

County of San Luis Obispo

Curt Batson

Director, Environmental Health Services

Deschutes County achieves scalable, efficient permitting and inspection operations with Accela

Deschutes County

Jon Skidmore

Bend Assistant City Manager

District of Columbia achieves rapid, compliant alcohol licensing and on-time District Wharf openings with Accela Alcoholic Beverage Control

District of Columbia

Sean Gordy

Licensing Program Manager

Efficiency Through Integration Streamlining Land Management Processes in Fairfax County

Fairfax County

Randhir Singh

Director of Land Planning & Development Systems Branch

Gwinnett County achieves dramatically faster plan issuance and reduced IT overhead with Accela SaaS

Gwinnett County

Hernando County, Florida achieves a modern broadcast presence and on-demand citizen access with Accela Civic Streaming

Hernando County, Florida

Rick Foti

Video Production Manager, Government Broadcasting, Hernando County

Hesperia Unified School District achieves paperless, streamlined board management with Accela Legislative Management

Hesperia Unified School District

Lori Mente

Executive Secretary II, Hesperia Unified School District

City processes licenses more efficiently to support economic growth in the community

Lenexa, Kansas

Trudi Wenger

Information Specialist

Manatee County achieves faster permitting and $250K annual savings with Accela Building and Planning

Manatee County

John Barnott

Director of Building and Development Services

Igniting Data-Driven Excellence Empowering Memphis Fire Department with Dynamic Dashboards

Memphis Fire Department

James Stinson

Memphis Fire Department

Michigan leverages Software-as-a-Service (SaaS) to deliver cost savings and automatic functionality updates

Michigan Department of Licensing and Regulatory Affairs (LARA)

Tim Gajda

State Division Administrator

Michigan Ready to Issue First Medical Marijuana Licenses

Michigan Department of Licensing and Regulatory Affairs (LARA)

Andrew Brisbo

Director

Michigan Department of Licensing and Regulatory Affairs (LARA) achieves instant statewide cloud permitting with Accela Civic Platform

Michigan Department of Licensing and Regulatory Affairs (LARA)

Shelly Edgerton

Deputy Director and Chief Data Systems Officer, LARA

Oklahoma City achieves paperless, faster electronic plan review and permitting with Accela

Oklahoma City

Scott Wise

Chief Plans Examiner

Pima County achieves faster permitting, inspections, and 90% online applications with Accela

Pima County

Tracey Gutheim

Operations Manager for Development Services

Planning and Development Services of Kenton County (PDS) achieves reduced paving costs and proactive right-of-way coordination with Accela Right of Way Management

Planning and Development Services of Kenton County (PDS)

Trisha Brush

Deputy Director, GIS Administration

Shelby County achieves rapid online permitting and improved customer experience with Accela Online Citizen Services

Shelby County

Nidia Logan Robinson

Deputy Director in the Division of Planning and Development

Tennessee ABC achieves cost savings and faster license processing with Accela Alcoholic Beverage Control

Tennessee ABC

Christopher Dowell

IT Director

Township of Teaneck achieves streamlined meeting management and saves time and money with Accela Agenda & Minutes

Township of Teaneck

Jaime Evelina

Township Clerk, Teaneck, New Jersey

Township of Teaneck achieves streamlined meeting management and cost savings with Accela Agenda & Minutes (Accela)

Township of Teaneck

Jaime Evelina

Township Clerk, Teaneck, New Jersey

Ventura County achieves real-time, self-service backflow test reporting with Accela

Ventura County

Ron Ventura

Backflow Prevention Supervisor

Washington Gas Company avoids $250,000 in paving restoration costs in first four months with Accela Right of Way Management

Washington Gas Company

Darryl Jackson

Director, Operations Work Planning, Measurement and Technology

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Accela B2B Case Studies & Customer Successes

Case Studies

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