Case Study: Lenexa, Kansas doubles business licensing volume and eliminates overtime with Accela

City processes licenses more efficiently to support economic growth in the community

Lenexa, Kansas needed a better way to manage a year-end surge in business, animal, and alarm permit renewals that had required extra clerks and seasonal staff. The city turned to Accela and the Accela Civic Platform to automate licensing and reduce the manual workload.

With Accela, Lenexa streamlined renewals, enabled online and mobile submissions, and centralized license data for easier tracking and processing. The result was a jump to 7,500 business licenses a year—about double its previous volume—without adding staff or overtime, plus the ability to handle roughly 1,800 rental property licenses annually.

Lenexa, Kansas

Trudi Wenger

Information Specialist