Case Study: Charlotte County achieves faster disaster recovery and streamlined permitting with Accela

Charlotte County Leverages Technology to Speed Disaster Recovery, Enhance the User Experience and Foster Community Development

Charlotte County needed a better way to manage community development, disaster recovery, and permitting after relying on a legacy Access database with manual workflows and poor data visibility. The county, facing hurricane-prone conditions and rising service demands, turned to Accela Planning and Building and other Accela solutions to modernize operations and improve service delivery.

Accela implemented mobile and online tools that let Charlotte County assess storm damage in real time, speed FEMA recovery efforts, and streamline planning and permitting. The results included permit turnaround times dropping from 15–20 days to 5–10 days for single-family homes, office foot traffic decreasing by 30% to 40%, and improved transparency and sustainability across departments, helping Charlotte County serve residents and developers more efficiently.

Charlotte County

Claire Jubb

Charlotte County Community Development Department