Case Study: Memphis Fire Department achieves data-driven fire prevention insights with Accela

Igniting Data-Driven Excellence Empowering Memphis Fire Department with Dynamic Dashboards

The Memphis Fire Department faced an outdated, paper-heavy inspection and permitting process, with records trapped in a long-running Microsoft Access database that had become unreliable and difficult to manage. To modernize fire prevention operations, the department looked to Accela and its Civic Platform, including the Accela Civic Application for Fire Prevention and Accela Insights.

Accela helped Memphis Fire Department replace manual reporting with live, interactive dashboards that track inspections, permits, locations, and inspection types in one place. The results included faster, more accurate reporting, better accountability, and improved decision-making for staffing and resource allocation; the dashboards also supported the department’s ISO rating improvement from 3 to 1 by enabling timely inspection data reporting.

Memphis Fire Department

James Stinson

Memphis Fire Department