Case Study: Allen County achieves faster, more efficient permitting with Accela

Bridging Departments Allen County’s Digital Transformation Journey

Allen County, in northeastern Indiana, was struggling with paper-based permitting and inspection workflows that required in-person submission and handoffs between departments, causing delays as the county grew. Working with Accela and its digital permitting platform, the county needed a faster, more connected way to manage applications across health, building, planning, and other departments.

Accela helped Allen County centralize permit submissions, enable online status checks, and support shared workflows and instant permits for simpler applications. As a result, 70% of applications are now digital, turnaround goals of 3 days for Planning and 3–5 days for Building are being met, and residents and staff benefit from quicker reviews, fewer office visits, and better cross-department collaboration.

Allen County

Melissa Woodworth

Information Systems and Special Projects Coordinator